Competent Support Solutions

Expert guidance to ensure health, safety, and fire compliance

With evolving legislation, getting the right competent advice for health, safety and fire has never been more important. Every organisation requires competent person support to enable it to keep pace and meet the requirements of health and safety law.

As a trusted risk management partner, we have designed a suite of competent support solutions, tailored to provide support and advice depending on your requirements.

At Tetra, our Competent Support service is delivered through a dedicated Helpdesk, providing immediate access to expert guidance to help you stay compliant with health, safety, and fire regulations. Our services are flexible and responsive, ensuring you receive the right level of support tailored to your specific needs.

Why Choose Competent Support

  • Expert Consultants: Highly competent specialists providing assurance that controls and prevention measures are compliant, proportionate, and commercially sound.
  • Industry Thought Leaders: We work closely with Regulators, Government, and Professional Bodies to stay ahead of regulatory changes.
  • Fast, Responsive Support: Quick turnaround on specific health, safety, and fire queries.
  • Risk Assessments & Compliance Support: Identify and manage workplace hazards effectively.
  • Policy & Procedure Development: Ensure your safety policies remain up to date and legally compliant.
  • Training & Awareness: Equip your team with the knowledge they need to maintain a safe workplace.
  • Ongoing Monitoring & Auditing: Keep track of safety performance and regulatory requirements.
  • Incident Investigation & Reporting: Ensure thorough analysis and compliance following workplace incidents.

Tetra Helpdesk: Your Direct Line to Expert Support

Our Helpdesk is the central hub for all Competent Support requests, ensuring queries are handled quickly and efficiently by the right experts. Whether you need legislative guidance, report clarification, PRISM support, or risk assessments, our Helpdesk ensures you receive timely, expert assistance.

  • Instant Access to Expert Advice: Connect with experienced health and safety professionals.
  • Tracked and Monitored Responses: All queries are logged, ensuring SLAs are met and progress is visible.
  • Specialist Support Across Multiple Areas: Queries are directed to the most relevant consultant or expert.
  • Report Support: Seek clarification or remediation advice directly from the consultant who conducted your risk assessment.
  • PRISM Support: Request training, document uploads, or technical assistance.
  • Legislative Guidance: Stay up to date with new regulations and industry requirements.
  • Meeting Requests: Request site visits or expert consultations (charges may apply).
  • Policy Reviews & Gap Analysis: Ensure your policies remain compliant and up to date.

With our dedicated Helpdesk, you can raise tickets, track progress, and receive expert support in a structured and efficient way, ensuring that your compliance needs are always met.

Choose a Competent Support Package that Works for You

We offer three levels of Competent Support Packages, designed to meet your specific organisational needs. All of our packages offer access to expert advice, site visits, and support, but our Premium Package provides additional benefits such as 24-hour response times, quarterly health and safety committee support, and access to our PRISM software, designed to help you manage all health, safety, and fire documentation efficiently.

For our most comprehensive level of support, our Building Safety Act package offers an 8-hour response time and support with key areas of building safety including Safety Case Reports, Resident Engagement Strategy and Mandatory Occurrence Reporting.

Standard

  • Dedicated Account Management Team
  • Discounted rates for Consultancy Services, Training, and PRISM
  • 48-hour response time
  • Up to 2 hours of support per month
  • Interpretation, support, and advice on legislation and guidance
  • Day-to-day support for risk assessment reports and surveys
  • Two company office visits per year for health, safety, and fire consultations

Premium

Includes everything in the Standard Package, plus:
  • Dedicated Technical Consultant/Adviser
  • 24-hour response time within office hours (8:30am – 5:00pm)
  • Up to 4 hours of support per month
  • Organisation-wide Gap Analysis & Health and Safety Assessment
  • Quarterly health and safety committee support
  • Full review of company policies and compliance levels
  • Four company office visits per year
  • Unlimited user access to our PRISM software

Building Safety Act

Designed for organisations managing buildings in scope under the Building Safety Act.
  • Up to 12 hours of support per month
  • 8-hour response time within office hours (8:30am – 5:00pm)
  • Competent advice in line with PAS8673
  • Support with Safety Case, Resident Engagement Strategy & Mandatory Occurrence Reporting
  • Quarterly CPD events & regular technical updates
  • Legislation implementation roadmap support
  • Use our PRISM software to manage Safety Case responsibilities

We're here to help

Managing health and safety doesn’t have to be overwhelming. Let Tetra’s expert consultants guide you every step of the way. Get in touch today to learn how we can help you mitigate risks, protect your people, and build resilience across your organisation.

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