Training Terms & Conditions

In- House Courses

If you are interested in booking a course for a group of your staff, we offer group rates that we can discuss with you. Please email us with the course(s) you are interested in at Trainingacademy@tetraconsulting.co.uk.

We can deliver courses at your premises, virtually, or at an external venue (which we can arrange for an additional fee).

  • You can choose a course from our existing catalogue or inquire about a Bespoke Course by completing our Bespoke Course Booking Form.
  • A quote will be provided, and upon acceptance, we will then offer available dates that suit both you and our trainer.
  • Once a date is confirmed, we will send a booking confirmation with all course details and request candidate information, including any special arrangements needed.

 

Candidates attending accredited courses must bring valid photographic identification to participate in any examinations.  Examples include a full UK driving licence, passport, work identification, rail card, etc.

Failure to provide suitable ID may result in candidates being unable to take the examination.

Payment Terms

  • You will be charged in full for the course and any accredited certificate costs on the day of the training.
  • Our standard payment terms are 30 days from the date of the invoice.
  • Please note that certificates will not be issued until full payment is received.

 

Cancellations Terms

Once a Training course has been confirmed you have up to 7 working days before the Training course begins to cancel or rearrange the date without a charge. If it is after tis the below fees will be applicable.

  • Cancellations within 7 days of the training date: Up to 25% of the total course fee will be charged.
  • Cancellation within 3 days of the training date: Up to 50% of the total course fee will be charged.
  • Cancellation within 24 hours of the training date: Up to 100% of the total course fee will be charged.

 

Additional Terms:

  • All cancellations must be submitted in writing via email to the Training Academy.
  • Refunds, if applicable, will be processed within 14 business days.
  • If you need to reschedule a course we will need to be notified up to 14 days in advance. We can postpone a course to the next available date and this is capped at being possible two times before being charged. No refund will be given for a cancellation of a rescheduled course.
  • Course attendees may be substituted up to an hour before training begins, provided they meet any previously agreed joining Criteria.

 

If we do not receive your cancellation (in writing) within the specified time limit detailed above, then no refund will be given, and any outstanding monies must be paid in full. However, although we do not offer any monetary refund for short cancellations, we may (at our discretion) allow you to reschedule your training course. Please note that this may incur an additional administrational cost and only occur twice.

E-Learning Courses

Booking & Payment

  • Bookings can be made via telephone, email to your Accounts Team, via our Training Academy or through our online booking system.
  • Full payment is required at the time of booking to gain access to the e-learning course.

 

Access & Login Details

  • Login details, passwords and support will be sent via email.
  • This process is not automated. If you purchase an online course outside of regular office hours, login details will be sent on the next working day.

 

Cancellations & Refunds

  • If you have not logged in or accessed any course materials, you are eligible for a full refund upon request up to 7 days of payment or a transfer of delegate details.
  • After 14 days you are open to a 50% refund of payment.
  • Once the login has been activated, the license cannot be transferred or reused, and no refund will be provided.
  • After 14 days from the purchase date, no cancellations or refunds will be available.

 

Certification

  • If your course includes an end-of-course test, you will be able to print your certificate upon passing.

 

Open Courses

Bookings & Payment

  • Bookings can be made via email to your Accounts Team (where applicable), via our Training Academy or through our online booking system.
  • Full payment is required up to 14 days before the course to secure a place, as spaces are limited and allocated on a first-come, first-served basis upon payment.
  • Course instructions will be sent over to the delegate on confirmation of payment of the course.

 

Cancellations Terms

We understand that circumstances may arise that require a delegate to cancel their booking. Our cancellation policy is designed to ensure fairness while covering the costs associated with course preparation and delivery.

If you are sick and unable to attend you must notify trainingacademy@tetraconsulting.co.uk before the training begins and we will discuss the charges with you on a case by case basis.  

 

Cancellation Fees:

  • Cancellations within 14 days of the training date: Up to 100% of the total course fee will be refunded.
  • Cancellations within 7 days of the training date: Up to 25% of the total course fee will be charged.
  • Cancellation within 3 days of the training date: Up to 50% of the total course fee will be charged.
  • Cancellation within 24 hours of the training date: Up to 100% of the total course fee will be charged.

 

Additional Terms:

  • All cancellations must be submitted in writing via email to the Training Academy 14 days before the course for a 100% refund.
  • Refunds, if applicable, will be processed within 14 business days.
  • A delegate may request to transfer their booking to another available date prior to 14 days before the course begins a maximum of two times. No refund will be given for a cancellation of a rescheduled course.
  • Substitute attendees can be accepted if need to cancel another delegate to avoid any charge and replace with another in your team.   
  • Non-attendance without prior cancellation will result in a full charge of the course fee and cannot be rescheduled.
  • If we do not receive your cancellation (in writing) or within the time frames detailed above, then no refund will be given, and any outstanding monies must be paid in full. However, although we do not offer any monetary refund for short cancellations, we may (at our discretion) allow you to reschedule your training course later. Please note that this may incur an additional cost and only occur twice. 

 

For any queries regarding cancellations or rescheduling, please contact our Training team –  trainingacademy@tetraconsulting.co.uk.